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图片
Network cable

University Computer Center

Network cable
Image: pixabay.com

Online help centre

Support

Image: URZ

To support users, the URZ offers a service desk and a knowledge database to help with problems, questions and instructions.

We offer personal help at the IT Service Centre or during wifi support hours:

Current maintenance and fault messages can be found in the blog on our Wiki pages.External link

News

  1. ONE-TIME-MESSENGER

    When it comes down to it ...
    One-Time-Messager
    Image: Adobe Stock
  2. To be continued ... with 25 Gbps

    Bandwidth expansion in Jena
    Verbindung
    Image: Adobe Stock/Kay Ludwig (Uni Jena)
  3. Ready for the future?

    Help us to make URZ support better
    Nutzer-Umfrage
    Image: Adobe Stock/Kay Ludwig (Uni Jena)
    • Softwareinformationen
    Artificial intelligence “HAWKI2” starting 10.06.2025

    Chat AI HAWKI2 takes off.
    AI Chat Bot
    Image: Adobe Stock
  5. There is magic in every beginning

    Basic training for Confluence
    Themenbild "Confluence-Schulung"
    Image: Adobe Stock/Kay Ludwig (Uni Jena)
  6. New: Moodle 4.5

    Update successfully installed
    moodle
    Image: MMZ
All short news

Service points and information

IT Service

Eingang B, Room 1209
Ernst-Abbe-Platz 4
07743 Jena Google Maps site planExternal link

Opening hours:
Mo.-Fr. von 7:30 - 21:30 Uhr