If you have conducted a trial session in advance, during which the camera, internet connection and microphone worked smoothly, and technical problems still occur:
- Remain calm and immediately contact the designated contact person for this examination by telephone, email or chat to credibly report your technical problems. Your examiner should have informed you in advance of the examination who can be reached via which channels in the event of technical problems during the examination. Make a note of the relevant contact details in advance so that you have access to the relevant telephone number even in the event of an internet failure.
- You must document the problem and its duration as best as possible in order to provide evidence to the examiner. The documentation can be provided in the form of a screenshot or a mobile phone picture. It is important that the date and time are visible. The contact person may also ask you for further evidence.
If the problem can be resolved, the examiner may grant you extra time to compensate for the disadvantage. In the case of major problems that cannot be resolved during the examination or compensated for by granting extra time, for example, students who are unable to take the examination through no fault of their own may withdraw from the examination. If the withdrawal is accepted, the student is entitled to retake the examination. If individual students had major technical problems, the oral examination will not be graded and will not count as an examination attempt.?
If a dispute arises between you and the lecturer as to whether the technical malfunction actually prevented you from taking the examination, please always contact a faculty-internal institution first, e.g. Academic Office for Student Affairs and Examinations (ASPA) or Central Student Advisory Service. The Dean for Student Affairs at your faculty will also be happy to assist you.